Privacy Policy

Privacy Policy

Last Updated: 1 August 2025

1. About This Policy

Australia FN Pty Ltd (ABN 71 678 396 695) trading as Natural Farm Australia (“we”, “us”, “our”) operates naturalfarmpet.com.au. We’re committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy explains how we collect, use, disclose and protect your personal information when you:

  • Visit our website

  • Purchase our products

  • Interact with our marketing

Our Details:

  • Entity: Australia FN Pty Ltd trading as Natural Farm Australia

  • Address: PO Box 51, Morningside QLD 4170

  • Email: questions@naturalfarmpet.com.au

2. Information We Collect

Information You Provide:

  • Identity: Name, date of birth (if required)

  • Contact: Email, phone number, delivery address

  • Payment: Credit/debit card details (processed securely via third parties)

  • Pet Information: Pet type, breed, dietary requirements

  • Account: Username, password, purchase history

  • Communications: Enquiries, feedback, complaints

Information Collected Automatically:

  • IP address and approximate location

  • Browser type and device information

  • Pages visited and time spent on site

  • Referring websites

  • Shopping behaviour via cookies and analytics tools

3. How We Use Your Information

We only collect personal information that’s reasonably necessary for our business activities:

Primary Purposes:

  • Process and deliver your orders

  • Communicate about your orders

  • Provide customer support

  • Comply with legal obligations

  • Protect against fraud

With Your Consent:

  • Send marketing about products and offers

  • Personalise your shopping experience

  • Conduct surveys and gather feedback

4. Sharing Your Information

We only share your information when necessary and with appropriate safeguards:

Service Providers:

  • Shopify: Our e-commerce platform (data stored in the USA/Canada)

  • Payment Processors: Secure payment gateways (PCI-DSS compliant)

  • Delivery Partners: To fulfil your orders

  • Analytics: Google Analytics (anonymised data)

  • Marketing: Facebook (with your consent)

Legal Requirements:

We may disclose information if required by law, court order, or to protect our legal rights.

Business Transfers:

If our business is sold or merged, your information may be transferred to new owners.

5. International Data Transfers

Some service providers operate overseas. We take reasonable steps to ensure overseas recipients comply with Australian privacy standards, including:

  • Contractual protections

  • Only using reputable providers

  • Regular security assessments

Primary locations include:

  • United States (Shopify, payment processors)

  • Other countries where our service providers operate

6. Data Security

We implement industry-standard security measures:

  • SSL encryption for transactions

  • Secure servers with firewall protection

  • PCI-DSS compliance for payment data

  • Regular security updates

  • Staff training on data protection

While we use best practices, no internet transmission is 100% secure.

7. Your Rights

Under Australian privacy law, you have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Opt-out of marketing communications

  • Request deletion (subject to legal requirements)

  • Lodge a complaint about privacy handling

To exercise these rights, contact us at support@naturalfarmpet.com.au.

8. Cookies and Tracking

We use cookies to:

  • Remember your shopping cart

  • Analyse website performance

  • Personalise your experience

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

9. Marketing Communications

Opt-in:

We’ll only send marketing with your consent.

Opt-out:

  • Click “unsubscribe” in any marketing email

  • Email us at questions@naturalfarmpet.com.au

  • Update preferences in your account

We’ll process opt-outs promptly.

10. Data Retention

We retain your information for:

  • Customers: While you’re active and for 7 years after, for tax/legal purposes

  • Marketing: Until you opt out

  • Analytics: Anonymised data may be kept longer

11. Children’s Privacy

Our services are for individuals 18 years of age and older. We don’t knowingly collect information from children under 18.

12. Complaints

If you have privacy concerns:

  1. Contact Us First:

    • Email: questions@naturalfarmpet.com.au

    • Post: PO Box 51, Morningside QLD 4170

  2. If Unresolved: Office of the Australian Information Commissioner (OAIC)

    • Website: www.oaic.gov.au

    • Phone: 1300 363 992

13. Changes to This Policy

We may update this policy to reflect changes in:

  • Our practices

  • Legal requirements

  • Technology

We’ll notify you of material changes via:

  • Website notice

  • Email (for significant changes)

Please review this policy periodically.

14. Contact Us

For privacy questions or to exercise your rights:

Email: questions@naturalfarmpet.com.au
Post: Natural Farm Australia, PO Box 51, Morningside QLD 4170

We aim to respond within 30 calendar days.