Terms of Use

Terms & Conditions

Effective Date: 1 August 2025

1. Agreement

These Terms & Conditions (“Terms”) govern your use of naturalfarmpet.com.au (“Website”) operated by Australia FN Pty Ltd (ABN 71 678 396 695) trading as Natural Farm Australia (“we”, “us”, “our”).

By accessing or using our Website, you agree to these Terms. If you disagree with any part, please don’t use our Website or services.

We reserve the right to update these Terms at any time. Continued use after changes indicates your acceptance of the new Terms.

2. Eligibility

To use our services, you must:

  • Be at least 18 years old

  • Have legal capacity to enter into contracts

  • Provide accurate, current information

  • Not be prohibited from receiving our services under Australian law

3. Products & Services

3.1 Product Description

We sell premium dog treats and chews. While we strive for accuracy, we don’t guarantee that product descriptions, images, or content are error-free.

3.2 Pet Safety

  • Our products are treats, not complete meals

  • Always supervise pets when giving treats

  • Remove small pieces to prevent choking

  • Follow the feeding guidelines on the packaging

  • Packaging and oxygen absorbers are not edible

3.3 Availability

Products are subject to availability. We reserve the right to:

  • Limit quantities

  • Discontinue products

  • Refuse service to anyone

4. Ordering & Payment

4.1 Order Acceptance

Your order is an offer to purchase. We may accept or reject orders at our discretion. Orders are accepted upon receipt of a confirmation email.

4.2 Pricing

  • Prices are in Australian dollars (AUD)

  • Prices include GST where applicable

  • We reserve the right to correct pricing errors

  • Promotional prices are time-limited

4.3 Payment Methods

We accept:

  • Credit/debit cards (Visa, Mastercard, Amex)

  • PayPal

  • Buy now, pay later services (Afterpay, Zip)

All payments are processed securely through Shopify Payments.

4.4 Payment Security

Your payment information is encrypted, and we don’t store card details. You’re responsible for any fees from your financial institution.

5. Delivery

5.1 Shipping

  • We ship throughout Australia

  • Delivery times are estimates only

  • Risk passes to you upon delivery

  • We’re not liable for carrier delays

5.2 Delivery Issues

Contact us within 7 days for:

  • Missing orders

  • Damaged items

  • Wrong items delivered

6. Returns & Refunds

6.1 Change of Mind

We don’t accept returns for change of mind due to the nature of pet food products.

6.2 Faulty Products

We’ll replace or refund products that are:

  • Damaged in transit

  • Defective or not as described

  • Past expiry date upon delivery

6.3 Consumer Guarantees

Nothing in these Terms excludes your rights under Australian Consumer Law. You’re entitled to remedies if products aren’t of acceptable quality.

7. Subscriptions

7.1 Auto-Delivery

If you subscribe:

  • You commit to a minimum of 2 deliveries

  • We’ll auto-charge at your selected frequency

  • You can modify or cancel after two deliveries

  • Email support@naturalfarmpet.com.au to manage subscriptions

7.2 Subscription Changes

  • Modify frequency or products anytime

  • Price changes apply to future orders

  • We’ll notify you of significant changes

8. Account Responsibilities

If you create an account:

  • Keep login details secure

  • You’re responsible for account activity

  • Notify us of unauthorised use immediately

  • We may suspend accounts violating these Terms

9. Intellectual Property

9.1 Our Content

All Website content (text, images, logos, designs) is our property or licensed to us. You may not:

  • Copy, modify, or distribute content

  • Use content for commercial purposes

  • Remove copyright notices

9.2 Your Content

By submitting reviews or content, you grant us a non-exclusive, royalty-free licence to use it for marketing purposes.

10. Privacy

Your personal information is handled in accordance with our Privacy Policy. By using our Website, you consent to the data practices described there.

11. Prohibited Uses

You must not:

  • Use the Website unlawfully

  • Transmit viruses or malicious code

  • Attempt unauthorised access

  • Scrape data or use bots

  • Impersonate others

  • Harass or harm others

  • Interfere with Website operation

12. Disclaimers

12.1 Website Availability

We don’t guarantee uninterrupted access. The Website is provided “as is” without warranties.

12.2 Product Information

While we aim for accuracy, we don’t warrant that product information is complete or current.

12.3 Health Advice

Our content is general information only. Consult your vet for pet health concerns.

13. Liability Limitation

To the maximum extent permitted by law:

  • We’re not liable for indirect, consequential, or economic loss

  • Our total liability is limited to the amount you paid for the relevant product

  • We don’t exclude liability for death, personal injury, or statutory guarantees

14. Indemnity

You indemnify us against all claims, losses, and expenses arising from:

  • Your breach of these Terms

  • Your use of the Website

  • Your violation of others’ rights

15. Termination

We may suspend or terminate your access if you breach these Terms. Upon termination:

  • Your right to use the Website ceases

  • Accrued rights and obligations survive

16. Dispute Resolution

16.1 Initial Contact

First, contact us to resolve disputes:

  • Email:  questions@naturalfarmpet.com.au

  • Allow 14 days for a response

16.2 Mediation

If unresolved after 30 days, either party may request mediation before legal action.

16.3 Legal Action

Legal proceedings must be brought in the courts of Queensland, Australia.

17. General

17.1 Governing Law

These Terms are governed by the laws of Queensland.

17.2 Entire Agreement

These Terms constitute the entire agreement, superseding prior agreements.

17.3 Severability

If any provision is invalid, the remainder continues in effect.

17.4 Waiver

No waiver is effective unless in writing.

17.5 Assignment

You can’t transfer your rights. We may assign ours without notice.

18. Contact Us

Australia FN Pty Ltd
PO Box 51, Morningside QLD 4170
Email:  questions@naturalfarmpet.com.au
ABN 71 678 396 695

19. SMS/Mobile Terms

If you opt in to SMS notifications:

  • Message frequency varies

  • Standard rates apply

  • Text STOP to opt out

  • We don’t charge for messages

  • Carriers aren’t liable for delays

By providing your mobile number, you consent to receive order updates and marketing messages (with separate consent).